FAQ

+ How can I contact Vania?

Feel free to reach out to us at vania.us.contact@gmail.com! Our friendly customer service team is here and excited to assist you with anything you need. We can’t wait to hear from you! If you need anything. We can’t wait to hear from you!

 

+ Do you ship worldwide?

Yes.

 

+ Where do you ship from?

We ship from the United Kingdom.

 

+ Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund once it has been received.

 

+ What payment methods do you accept?

We accept all primary payment methods to make your checkout smooth and secure:

  • PayPal
  • Credit/Debit Cards (Visa, Mastercard, American Express, etc.)
  • Apple Pay
  • Google Pay
  • Shop Pay
  • UnionPay & International cards

All transactions are encrypted and secure. You can choose the option that suits you best at checkout.


+ When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next business day after processing. Please note that we don't ship on weekends.


+ How long will it take to receive my order?

Due to high demand, Delivery Timings are as Follows:

🚚 Shipping Timeframes:

We aim to deliver your Vania jewelry as quickly and carefully as possible:

- UK Orders: 2–5 business days  
- US Orders: 5–9 business days  
- India Orders: 10–15 business days  
- All orders come with tracking and are carefully hand-packed with love.

Need help with a delivery? Just contact us at vania.us.contact@gmail.com 💌


+ What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.


+ Will I be charged with customs and taxes?

We want to ensure you have a smooth shopping experience on our site. Please note that the prices shown are in US Dollars and do not include taxes. This means you may be responsible for any duties and taxes that could apply when you receive your order. These charges are determined by your local customs office when your package arrives at its final destination. We understand that dealing with customs can sometimes be complicated, and we want to clarify that, unfortunately, we cannot cover these fees or delays. If you have any questions about potential charges, we recommend reaching out to your local customs office for assistance. I appreciate your understanding!



+ How do I return an item?

Please get in touch with us at vania.us.contact@gmail.com


+ What if the item(s) I received are defective/incorrect/damaged?

Please get in touch with us if you have received merchandise that is incorrect, missing, or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.


+ When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please get in touch with the card-issuing bank with any questions regarding when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time for the refund to be posted to your account.